customer care
Delivery
We deliver within the United States only — all 50 states.
Last updated October 11, 2026
rates
- Standard (USPS Ground Advantage or UPS Ground): $9.50
- Free standard delivery on orders from $120.00
- Two-day (USPS Priority Mail): $24.00
timing
Orders are dispatched within 2 business days. Standard usually arrives 3–6 business days after dispatch, two-day in 1–3. These are carrier estimates.
tracking
We email a tracking link when your order leaves.
lost parcels
If tracking hasn't moved for 7 days, email [email protected] — we'll follow up with the carrier or send a replacement.
contact
Pure Serenity Shop LLC · 4555 E 3rd St Ste 7 PMB 109, Los Angeles, CA 90022 · (877) 634-1410 · [email protected]