customer care
Returns & Refunds
Unused throws can be returned within 30 days of delivery.
Last updated October 11, 2026
what can be returned
Unused, unwashed throws, folded and in their original wrapping, sent back within 30 days of delivery.
how
Email [email protected] with your order number. We'll reply with the return address.
postage
You pay return postage for change-of-mind returns. If the throw arrived damaged or in the wrong colour, we cover it.
faults
If you find a fault in the weave or fringe, send a photo and we'll replace or refund it.
refunds
To your original payment method within 5 business days of the return reaching us.
contact
Pure Serenity Shop LLC · 4555 E 3rd St Ste 7 PMB 109, Los Angeles, CA 90022 · (877) 634-1410 · [email protected]